Terms & Conditions

Timber doors and double glazed sealed units in the Plymouth area 

When it comes to aluminium and timber doors, you need to choose the right people to do the required job. As The Door Doctor UK Ltd have over 30 years of industry knowledge, you can rest easy. 

Terms and conditions of business mobile repair service

  • All parts fitted by The Door Doctor UK Ltd are guaranteed for 12 months including parts and labour.
  • All double glazed sealed units fitted into PVC, aluminium doors and windows are covered with a 5 year parts and labour guarantee against seal failure.
  • All double glazed sealed units fitted into timber doors and windows are covered under a 12-month guarantee against seal failure. This is due to the moisture content in the timber, which may affect the sealed unit over a period.
  • All orders for double glazed sealed units with a value exceeding £400.00 would require a non-refundable deposit of 50%.
  • Moulded PVC door panels: All panels chosen by the customer are special orders only and cannot be returned if the customer changes their mind or cancels the order. A non-refundable deposit would be required to cover the cost of the panel and carriage from our supplier.
  • We do not calculate labour charges on an hourly rate basis. All quotes are either written or verbal and the labour charge is individually calculated based on the type of work required.
  • Travel charges: We only levy a charge for “out of area” work at our discretion and this is itemised separately on the quote supplied.
  • Service calls: Sometimes a request is made for our engineers to return to a job as a service call. If, on inspection by the engineer, it is found that the problem is not covered by our warranty and is a separate issue, the customer will be given a cost estimate to carry out the repair.

double glazed sealed units
mobile repair service

Terms and conditions of business counter sales

  • All special order parts (other than double glazed sealed units) require a non-refundable deposit for the full cost including carriage charges, prior to the parts being ordered. These parts are non-returnable.
  • Items purchased over our sales counter from stock, which have been returned for a refund may incur a restocking charge.
  • All parts returned as faulty will be examined for wear and tear or misuse, prior to any replacement or refund being given.
  • All door and window mechanisms are sold on the basis that the door or window sash is correctly set up as any misalignment could cause premature damage to the mechanism. This may void any warranty on the parts purchased.
  • Double glazed sealed units ordered as supply only -The customer has the full responsibility for the sizes supplied, the thickness of the glass, cavity size, glass design, and the choice of standard or safety glass. All orders will require payment in full and the order is then written out in the presence of the customer and signed for. Any error will be the responsibility of the customer and the order can only be altered at the customer’s cost.
  • Window sash balances can only be ordered if the customer supplies the window specifications. A deposit would be required prior to sending the order.
If you have any queries, get in touch with us to talk to our experts.
business counter sales
Experts at The Door Doctor UK Ltd can help to fit double glazed sealed units into timber doors at affordable rates in Plymouth. For a free estimate, call 01752 221 156
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